An AI receptionist for medical practices — so no patient ever rings out.
Your phones don't stop, but your front desk does. YesAI Phone answers every call for your GP clinic, physio, psychology or dental practice — booking and rescheduling appointments and handling routine questions, while urgent and clinical calls still go straight to a real person.
- Answers overflow and after-hours calls, 24/7
- Books and reschedules to your rules
- Urgent callers escalated to your team, fast
- No medical advice — reception and booking only
Reception is buried, and the phone keeps ringing.
In a busy practice the front desk is doing three things at once — checking a patient in, processing a payment, fielding a question at the counter — and the phone rings straight through all of it. Callers wait on hold, give up, and rebook somewhere with a shorter queue. Every abandoned call is a lost appointment and a patient who felt like they couldn't get through.
After hours it's worse. Once the doors close, the phone rings out to voicemail that nobody checks until morning — so the person who called at 7pm to move tomorrow's appointment simply doesn't show, and the slot sits empty. Meanwhile your reception team is stretched thin answering the same handful of questions about hours, fees and location, over and over.
You could keep adding front-desk hours, but good reception staff are hard to find and expensive to roster across evenings and weekends. There's a better way to catch the calls you're missing.
What slips through today
- Calls abandoned while patients sit on hold
- After-hours reschedules that become no-shows
- Overflow enquiries during the daytime rush
- Repetitive FAQs eating your team's time
- Empty slots that could have been re-filled
An AI receptionist absorbs all of this — quietly, in the background, without a new hire on the roster.
A receptionist for the routine — a human for the clinical.
YesAI Phone handles the calls that don't need a clinician, and knows exactly when to hand over the ones that do.
Books & reschedules
Patients book, move or cancel appointments over the phone, day or night. The AI works to your appointment types, practitioner availability and booking rules, then pushes it to where your front desk already works.
Answers routine questions
Opening hours, location and parking, consultation fees, what to bring, whether you're taking new patients — the repetitive questions that tie up reception are answered instantly and consistently.
Escalates the urgent
You define what counts as urgent or clinical. Those calls are transferred to your nominated staff or on-call number immediately, or given your standard emergency instruction — never handled by the AI alone.
Takes clean messages
When nobody's available, it captures a structured message — who called, why, and a callback number — and sends it straight to your inbox, so nothing is lost in a voicemail queue.
Confirms by SMS
Callers get a text confirming the booking or reschedule, which cuts confusion and helps reduce no-shows — the appointment is locked in before they've hung up.
Stays privacy-aware
It only collects the details you nominate for a booking or message, keeps conversations brief, and never holds sensitive clinical discussions. No diagnosis, no triage, no medical advice — ever.
From a ringing phone to a booked appointment — safely.
The call comes through
Whether it's the daytime overflow or a 9pm reschedule, the call routes to YesAI Phone and is answered live — greeted the way your practice answers the phone, with your name and your tone. No hold music, no voicemail dead-end.
It works out what the patient needs
A new booking, a reschedule or cancellation, a question about hours or fees, or something urgent. The AI asks the right follow-up questions and keeps the conversation calm, brief and on track.
It handles it — or hands it over
Routine bookings and questions are completed end to end. Anything you've flagged as clinical or urgent is escalated to a real person straight away. The line between "the AI can handle this" and "a human must" is drawn by you, and it holds every time.
You get the record and the patient gets a text
The booking lands in your calendar, a written summary reaches your inbox, and the patient gets an SMS confirmation. Your front desk sees exactly what happened without listening back to a single recording.
Not sure how it would fit your clinic's booking rules and escalation needs? Book a consultation and we'll map it to how your practice runs today.
Physio, psychology, dental and multi-practitioner clinics.
Allied-health and specialist practices live and die by the diary. A physio room sitting empty because a cancellation call went to voicemail is lost revenue you can't get back, and a psychology practice where the phone rings out can leave a patient feeling shut out at exactly the wrong moment. YesAI Phone keeps the phone answered so those calls turn into filled slots.
It manages bookings across multiple practitioners and appointment types, respects the buffers and rules each one needs, and routes patients to the right person when they ask for someone specific. For dental and other appointment-heavy practices, it quietly soaks up the reschedule and reminder-driven call volume that otherwise swamps the front desk.
Suited to your practice
- GP and medical clinics — overflow & after-hours cover
- Physiotherapy & allied health — diary-driven bookings
- Psychology & counselling — calm, private call handling
- Dental & specialist rooms — high reschedule volume
- Multi-practitioner clinics — routing to the right person
Frequently asked
Does the AI give any medical advice to patients?
No. YesAI Phone is strictly a reception and booking service — it never diagnoses, triages clinically or gives medical advice. It handles appointments, routine questions about hours, fees, location and services, and it routes anything clinical or urgent straight to your team. You set the exact boundaries of what it can and cannot say.
What happens if a caller says it is urgent or an emergency?
You define the words and situations that count as urgent, and the AI is built to escalate them immediately — transferring to your nominated staff member or on-call number, or delivering your standard emergency instruction to call 000. Routine bookings are handled end to end; anything that needs a clinician gets a person, fast.
Is patient information kept private?
Yes. The AI only captures the details you tell it to collect for a booking or message, and those details flow to your practice through the channels you nominate — your calendar, your inbox or your practice email. It is designed to be privacy-aware and to keep conversations brief and to the point, not to hold sensitive clinical discussions.
Can it work with our booking system and existing phone number?
You keep your existing practice number — nothing changes for patients dialling you. We route the calls you want handled, all of them or just overflow and after-hours, through to YesAI Phone. Bookings are pushed to where your front desk already works, and we tailor the flow to your availability, appointment types and rules during setup.
Will it replace our receptionists?
No — it takes the pressure off them. Your front desk stays focused on the patients in the room while the AI absorbs the overflow calls, the after-hours enquiries and the repetitive booking and FAQ questions. Real clinical judgement, complex cases and anything urgent still go to your people.
How long does setup take?
Most practices are live within a week or two. We map how your phone is answered today, write the greeting and booking rules, set the urgent-call escalation logic, connect it to your number, and test it against real call scenarios. You sign off on exactly how it sounds and what it can do before any patient reaches it.
Stop losing patients to a ringing phone.
Tell us how your practice answers the phone today and we'll show you exactly how YesAI Phone would handle your bookings, your overflow and your after-hours — and how it keeps every urgent call with a real person.
Keep looking around YesAI Phone
See how it works, what it does, and how it fits other businesses that live by the phone.