The client who calls at 7pm shouldn’t reach a voicemail.
New-client intake is the lifeblood of a practice — and the enquiry that rings out after hours simply calls the next firm on the list. YesAI Phone answers every call professionally, takes a proper structured intake, screens for conflicts and urgency, and books the consultation, so a live matter never slips away because nobody picked up.
- Answers 24/7 — after hours, weekends and overflow
- Structured intake: matter type, party names, deadlines
- Conflict and urgency questions captured on the first call
What every enquiry becomes
A missed intake call is a client who instructs someone else.
People rarely ring a solicitor casually. By the time they dial, something has gone wrong — a separation, a dispute, a deadline, a charge. They are anxious and they want to speak to someone now. If your line goes to voicemail, most won’t leave a message. They scroll to the next firm and instruct there instead.
And it isn’t only after hours. Reception is on another call, everyone is in a matter, the office is short-staffed over the holidays. Each of those ring-outs is a retainer that quietly walked out the door — and you never even knew the enquiry existed.
A professional front desk that never goes to voicemail.
YesAI Phone answers when your team can’t. It greets the caller calmly, takes a proper intake, asks your conflict and urgency questions, and books them into a consultation — or escalates immediately if the matter can’t wait. The anxious 7pm caller feels heard and gets a time in the diary, instead of a beep and a callback that comes too late.
Call answered → intake taken → conflict & urgency screened → consultation booked.
It answers professionally, every time
Whether it’s overflow at 11am or a first enquiry at 10pm, the call is answered in your firm’s voice — measured, professional, no hold music. The caller feels they’ve reached a competent front desk, not a machine.
It takes a structured intake
Name, contact details, matter type, a short summary of the situation, and any deadline. The AI asks the way a trained receptionist would, so what reaches the fee-earner is a clean brief — not a name and a number to chase.
It screens conflicts and urgency
It captures the other party’s name and the nature of the matter for your conflict check, and recognises the flags you’ve set — a bail matter, a court date, a settlement at risk — so genuinely urgent calls are escalated immediately.
It books the consultation and briefs you
Routine matters are booked straight into your calendar with a confirmation to the caller. You receive the full intake summary, confidentially, sent only to the people you nominate. Nothing is retyped and nothing is lost.
Everything a good intake call should do — on every call.
Configured to your practice areas, your questions and your escalation rules before it ever speaks to a client.
Proper intake, not a message
Full name, contact details, matter type and a summary of the issue — captured consistently so the fee-earner opens a real brief, not a callback slip.
Conflict details up front
The other party’s name and the nature of the matter are captured on the first call, so your team can run the conflict check before anyone speaks substance.
Urgency it can act on
Bail, AVO, imminent court date, a settlement about to collapse — the flags you define trigger an immediate escalation to the right person.
Confidentiality front of mind
Sensitive details are handled discreetly and delivered only to the people you nominate. You control who sees what, and how it arrives.
Knows your practice areas
Family, conveyancing, wills and estates, commercial, criminal, personal injury — it routes each matter to the right team and books the right kind of appointment.
SMS follow-up and reminders
Confirmations and reminders go out by text, so booked consultations actually happen and no-shows drop without anyone chasing.
How many intake calls is your firm missing?
Most practices don’t know — because the calls that ring out never show up anywhere. Let’s find out, and recover them.
Made for firms where the first call decides the retainer.
Sole practitioners who can’t take a call mid-hearing. Family and criminal firms whose most urgent enquiries come after hours. Conveyancers and estate lawyers fielding a steady stream of first-time callers who need to be qualified and booked. Growing practices where reception is stretched and overflow calls keep slipping through.
It sits alongside how you already work — no new number, no roster to fill, no software for your team to learn. The calls you were already missing simply start turning into structured intakes, booked consultations and briefs on the right desk.
What each answered call delivers
- A professional greeting in your firm’s voice
- A structured intake with matter type and summary
- Conflict-check details captured on the first call
- Urgent matters escalated to the right person
- A consultation booked into your calendar
- A confidential brief sent only to your team
AI reception for law firms, answered.
Can the AI handle proper new-client intake, not just take a message?
Yes. It runs your intake script the way a trained receptionist would — captures the caller’s full name, best contact details, the matter type (family, conveyancing, wills and estates, commercial, criminal, injury), a short summary of what they need, and any deadline they mention. The detail lands in your inbox as a structured file, so the fee-earner reads a real brief instead of a scribbled callback slip.
How does it screen for conflicts of interest?
It asks the questions you tell it to ask — typically the other party’s name and the nature of the matter — and captures those answers before anyone in the firm calls back. It does not make a conflict determination; that stays with your solicitors. What it does is surface the names and details early, so your team can run a proper conflict check before the first substantive conversation, rather than discovering a problem three calls in.
What about confidentiality — is caller information kept private?
Confidentiality is front of mind. Each call is handled discreetly, the summary is delivered only to the people you nominate at the firm, and the caller is never put on a speaker in a busy reception. You control who receives intake, what is captured, and how it reaches your practice. If a matter is sensitive, the AI keeps the exchange factual and routes it straight to the right person.
How does it tell an urgent matter from a routine enquiry?
You define what urgent means for your firm — a bail matter, an AVO, an imminent court date, a settlement about to fall over. When a caller flags one of those, the AI escalates immediately: it can notify the duty solicitor by SMS, arrange a priority callback, or transfer if someone is available. Routine enquiries are booked into a consultation slot instead of interrupting a fee-earner mid-brief.
Will callers know they are speaking to an AI, and will it sound professional?
It answers in a calm, professional manner that matches how a law firm should sound — no hold music, no hurried reception. The greeting, tone and questions are configured to your firm before it takes a single live call, and you sign off on the script. Most callers simply feel they reached a competent person who listened and booked them in.
Does it replace my reception team?
No — it covers the calls your team can’t. During the day it absorbs overflow when reception is on another line or the office is stretched. After hours, weekends and public holidays it becomes your front desk, so an enquiry that arrives at 9pm is captured and booked rather than lost to the firm down the road. Your people handle the work that needs judgement; the phone stops leaking clients.
Never let another intake call ring out.
Tell us how your phones are answered today and where enquiries are slipping through. We’ll show you exactly how a professional AI receptionist would capture, screen and book them — and what that’s worth to your practice.